I have a section in my sales training class on business writing where I teach that our target grade level for writing should be between 6th and 8th grade. I am always met with disbelief, shaking heads, and sometimes outright, “I think you might have gotten this one wrong.”
We all know we must find some way to measure new skills after any training class. Mystery shopping can be effective if the students agree with the measurement. If you measure a set of skills that a salesperson doesn’t believe will close more sales, you will be frustrated with your shopping results.
Set up templates with your most frequently asked questions and responses so you don’t need to start from scratch every time. Make it easy on yourself to respond quickly and you will. Make it difficult and you will procrastinate and lose the business. Your choice.
The process I have found to accomplish long term goals is simple. Have a goal, figure out the multitude of smaller steps that you need to take to get you to that goal. By smaller I mean stuff you can do in no more than 10 minutes at a time.