We like tech. We like sales. We like closing deals. We felt like there must be a way to combine everything we like so much. After much research into how people buy today, and how people sell, we discovered there were lots of opportunities to bring technology into sales to making closing deals easier. That’s our approach.
Here are some recent webinars delivered by our founder, Holly Zoba.
LinkedIn as a Branding Tool
Insights for Digital Marketers
Convergence of Sales, Marketing & Revenue Management
Our founder, Holly Zoba, spent 15 years in the hotel industry – primarily selling hotel rooms and meeting space. She then spent the next ten years selling and marketing training to hotels. Finally, she went back to school and learned how to write computer code. An odd mixture perhaps, but the perfect start to our story. Several years ago, Holly began developing targeted sales training classes for clients who wanted something new. A way to reach buyers who were no longer picking up the phones. Instead, most buyers wanted to email, or just send out an RFP. Salespeople were becoming more and more frustrated with their inability to cultivate and develop relationships with buyers the way they used to.
People still want to buy from someone they like, they just don’t want to get to you know the same way they used to! That is when we started to realize that we had to approach buyers in a different way. Instead of being pushy sellers, we had to take a more consultative approach. But even before we could do that, we had to start reaching buyers through sharing content – getting them to take notice of how helpful we can be. It’s a whole new approach and one that has proven to be really effective.
Holly is a current member and the immediate past chair of the HSMAI Marketing Advisory Board. During her time there she was a founding coauthor of the CHDM exam and study guide – the certification for hotel digital marketers which has led to her most recent training program – Hotel Digital Marketing Essentials.
She is a frequent speaker at industry conferences and author of multiples articles and research in hospitality media including the AHLA Independent Hotels Best Practice Guide for Marketing. She is a recipient of the Top 25 Most Extraordinary Minds in Sales and Marketing for her work on advocacy marketing.
Meet the Team
Amber Fox, Marketing
Amber Fox has been in the hospitaltiy industry for over three decades with specialized expertise in sales, marketing, training, and leadership. Prior to joining Influencer Sales, Amber was the Director of Business Development for Navis, and previous to this she spent 10 years as a National Sales Director of Signature Worldwide.
She began in a property level sales, moved into management company and brand roles, and most recently consulted with hospitality clients on ways to increase revenue and improve employee performance. Amber currently sits on the HSMAI Sales Advisory Board and is a liaison to the Revenue Management Board to keep her finger on the pulse of the industry.
Amber is a frequent traveler, and travel photographer. She is also the author of many industry articles on sales and marketing.
Haydn Kramer, Training Executive
From "on the ground" direct sales with Residence Inn by Marriott to an Executive VP of Sales, Haydn has experienced a range of sales assignments across all lodging. He was a pivotal member of Marriott's "Sales 2000" task force of 12 people that virtually reinvented Marriott's approach to "Sales," worldwide. Haydn also directed the first "Large Market Sales Team" in Detroit, Michigan, which cross sold all Marriott's brands for the first time. He is known to have fun while helping teams achieve sales success. He is an expert in sales call process, true sales persistence, and the new advent of Social Media as a critical part of any effective hotel sales platform. He as consulted for Marriott, Hyatt, Hilton and several boutique, independent luxury properties across the United States of America
Michael Civita, Program Manager
Michael is our subject matter expert for developing training programs around hospitality. In addition to training, he owns a property manager company with locations in Pennsylvania, New York and Florida. He was with Signature Worldwide as a National Account Manager, and he was responsible for building long-term business strategies with clients in order to create value and help them achieve a return on their training investment. His experience before joining Signature in July of 2000 includes creating the guest services training manual adopted by individual properties within the Hyatt Corporation. He also had an integral part in developing the revenue management system for Hyatt Hotels and Resorts Corporate, which was implemented internationally.